How Do i Register An Account?
You go to https://kingquad.ca/register/ and fill in your information and provide a picture of your ID to confirm that you are 19+ years of age. It may take several hours for our staff to verify your account before you can begin ordering. PLEASE CLEAR YOUR CACHE/COOKIES IF YOU ARE UNABLE TO SIGN UP.
What Do I Need To Sign Up?
In order to create an account all you need is an e-mail address and you must be a Canadian citizen at least 19 years of age.
Where And How Do I Upload My ID?
Uploading your ID is a mandatory step during the registration process. You must be 19 years of age and a Canadian citizen. Any questions please contact the KingQuad team at email@example.com or send us a message through our live chat.
Do I have to submit a selfie and ID?
Yes, if you would like the option for same day delivery (selected regions). It is a standard procedure for most business on weedmaps that you send an ID with a selfie. This is for us to verify your age and the person receiving the package. Your info will not be shared.
Will my information be shared?
No, we take your privacy seriously. Your information will not be shared.
How Do I Check My Order Status?
If you have a KingQuad account, you can sign in to check your order status under the “my account” section. If you do not have an account, you can’t make an order and you must sign up at the registration page. Once your order ships, you will receive a shipping notification that includes tracking information. You can track your shipment through the carrier using the tracking number at their site.
Is It Safe Ordering With Kingquad.ca?
As one of Canada’s top cannabis marketplaces, we work with independent, growers and extract producers who believe in creating nothing but high quality products. All our cannabis products are quality assured via independent lab testing.
I placed a same day delivery order, now what?
We will send you a text with an estimated 3 hour ETA window.
You should be free for that eta window.
You will receive another text when your courier is on the way.
They will text or call you upon arrival.
Do you take Email Money Transfer? (EMT)
EMT payments are mandatory for mail orders. Same day delivery orders have the option to pay in cash before 12am.
When Will My Order Be Shipped Out?
All orders received prior to 9:00pm will be shipped the next morning via Xpress post.
How Long Will It Take To Receive My Order?
Usually packages are received within 2-3 business days. However, it may take up to 7 days in some cases.
When can you deliver and what are the same day delivery fees?
We are open every day from 10:00am to 1:00am.Orders made before the cutoff time will still be delivered.
Orders made for same day delivery after the cutoff time will be rolled over to the next day.
Can I request a specific time?
Yes, you may request a specific time range, but not an exact time. We will try our best to fulfill your request.
Ex. “Please deliver between 1:00-3:00pm”.
Returns & Exchanges
I don’t like what I received, can I return?
Unfortunately due to hygiene, all sales are final. If there is a problem with your order please send us an email.
Can I redeem my points and use my coupons?
Unfortunately points, coupons and on-going promotions cannot be combined.
My friend referred me but we both haven’t received the points.
Give us to the end of the day to add the points to both of your accounts. However, if you still haven’t received the points. Let us know and we’ll have that done for you!
How Do I Unsubscribe From The Newsletter?
You can either unsubscribe using the link in the newsletter (top or bottom) or you are also welcome to contact our customer service. Important: Please do not mark these emails as spam, as this may also block the delivery of other important emails from Our Store(order confirmation, etc.).